Shipping policy
**Last updated: September 12, 2026**
At Verymill, we know you’re excited to receive your order. Our goal is to get every package made, packed and on its way as quickly and safely as possible.
This Shipping Policy applies to purchases made directly through **Verymill.com**.
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# The Quick Version
* **Processing:** Typically 1–3 business days
* **Personalized items:** Made to order and carefully checked before shipping
* **U.S. Standard Shipping:** Approximately 5–7 business days after processing
* **U.S. Express Shipping:** Approximately 3–5 business days after processing
* **Free Standard Shipping:** U.S. orders of $99 or more
* **Tracking:** Provided on eligible shipments at no additional charge
* Orders may ship from our U.S. facility and/or selected fulfillment partners
* Some multi-item orders may arrive in separate packages
Shipping and delivery dates are estimates unless specifically stated otherwise.
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# 1. Processing Time
Most Verymill orders are prepared for shipment within **1–3 business days** after the order is successfully placed and payment is confirmed.
Personalized and made-to-order items require time for customization, production, quality inspection and packing before shipment.
Processing time does **not** include carrier transit time.
For example:
**1–3 business days processing**
+
**5–7 business days Standard Shipping**
means an estimated total of approximately **6–10 business days** from order placement to delivery.
Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will normally begin processing on the next business day.
---
# 2. Personalized & Made-to-Order Products
Many Verymill products are made specifically for you.
Personalized products may go through several steps before shipment, including personalization, production, quality inspection and packaging.
Our standard processing time for most personalized products is **1–3 business days**.
Some complex, oversized or highly customized products may require additional production time. When this applies, an estimated processing time may be displayed on the product page.
Because production may begin quickly, please carefully review all personalization information before placing your order.
If you need to change your personalization, contact us at **[support@verymill.com](mailto:support@verymill.com)** as soon as possible.
We will do our best to accommodate changes requested within **12 hours of purchase**, but changes cannot be guaranteed once production has started.
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# 3. U.S. Shipping
## Standard Shipping
**Estimated transit time:** 5–7 business days
**Shipping rate:** $7.86
**Free Standard Shipping:** Orders of $99 or more
Estimated total time including normal processing:
**Approximately 6–10 business days**
---
## Express Shipping
**Estimated transit time:** 3–5 business days
**Shipping rate:** $14.95
Estimated total time including normal processing:
**Approximately 4–8 business days**
Express Shipping speeds up the **carrier transit portion** of your order.
It does not necessarily shorten the production or personalization time required before shipment.
---
# 4. Canada Shipping
**Estimated transit time:** 10–15 business days
**Standard shipping:** $9.95
Estimated total time including normal processing:
**Approximately 11–18 business days**
International customs processing can occasionally extend delivery times.
---
# 5. International Shipping
For destinations outside the United States and Canada:
**Estimated transit time:** 14–21 business days
Shipping rates are calculated and displayed at checkout based on your destination, order size, shipping method and available carriers.
Estimated total time including normal processing:
**Approximately 15–24 business days**
International delivery times may vary due to customs clearance, local postal services, weather, holidays and other factors outside Verymill's direct control.
---
# 6. Shipping Rates
The shipping options and rates available for your order will be displayed at checkout.
Our standard rates are currently:
**United States Standard:** $7.86
**United States Standard on orders $99+:** FREE
**United States Express:** $14.95
**Canada Standard:** $9.95
**Other international destinations:** Calculated at checkout
Promotional shipping offers may occasionally provide different rates or free-shipping thresholds.
The shipping rate displayed and accepted at checkout applies to your order.
---
# 7. Free Shipping
Eligible U.S. orders of **$99 or more** qualify for Free Standard Shipping unless otherwise stated.
The minimum order value is calculated after discounts and before applicable taxes unless a promotion specifically states otherwise.
Free Shipping applies to Standard Shipping only.
Express Shipping and other upgraded delivery services remain subject to the applicable shipping charge.
Certain oversized items or destinations may be excluded when clearly disclosed before checkout.
---
# 8. Shipping Carriers
We primarily use trusted carriers such as **USPS and UPS**, depending on the package size, destination, service level and fulfillment location.
Other reputable carriers may be used when appropriate.
Verymill may select the carrier best suited to deliver your order efficiently unless a specific carrier option is offered and selected at checkout.
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# 9. Where We Ship From
Orders may be fulfilled from our U.S. operations and/or selected fulfillment partners.
Our U.S. facility is located at:
**AMERIGIFTS**
1111 S Jupiter Rd
Garland, TX 75042
United States
Not every order will necessarily ship from this address.
The fulfillment location may vary based on product availability, production method, destination and inventory placement.
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# 10. Split Shipments
If your order contains multiple products, your items may sometimes ship separately.
This can happen when products are produced at different locations or require different production methods.
When this occurs, you may receive more than one tracking number.
You will **not be charged additional shipping fees simply because Verymill chooses to split your order into multiple shipments**.
A partially delivered order does not necessarily mean that an item is missing.
Please check your shipping confirmation emails for additional tracking numbers.
---
# 11. Tracking Your Order
When tracking is available, you will receive a shipping confirmation email containing your tracking number after your order has been handed to the carrier.
Please allow some time for the carrier to scan and activate the tracking information.
It is normal for tracking information to take up to **24–48 hours** to show its first update after a label has been created.
You can track your package using the tracking link included in your shipping confirmation email or directly through the carrier's website.
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# 12. Tracking Isn't Updating
Occasionally, a package may continue moving through the carrier's network even when tracking information has not recently updated.
If your tracking shows **no movement for 10 business days after shipment**, please contact us at:
**[support@verymill.com](mailto:support@verymill.com)**
Include your order number and tracking number.
We will review the shipment and, when appropriate, contact the carrier on your behalf.
---
# 13. Lost Packages
If a package appears to be lost **before confirmed delivery**, please contact us.
We will review the tracking information and may open an investigation with the shipping carrier.
Depending on the circumstances and carrier investigation, we may provide an appropriate resolution, including:
**A replacement at no additional cost**
or
**A refund**
You do not need to purchase additional shipping insurance from Verymill in order for us to investigate a package that appears to have been lost while in transit.
For packages with no tracking movement for an extended period, we generally allow the carrier a reasonable investigation period before declaring the shipment lost.
If a shipment remains unresolved after approximately **21 days**, we will review the case for replacement or refund.
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# 14. Package Marked "Delivered" but Not Received
Carrier tracking may occasionally show a package as delivered shortly before the package actually appears.
If your package is marked **Delivered** but you cannot find it, please:
Check around your mailbox, porch, garage and other safe delivery areas.
Check with household members, neighbors, building staff or reception areas.
Review the delivery photo or carrier notes, if available.
Allow up to **24–48 hours** for the package to appear.
If you still cannot locate it, contact **[support@verymill.com](mailto:support@verymill.com)** as soon as possible.
We will help review the shipment and, when appropriate, assist with a carrier investigation.
Packages that are confirmed by the carrier as correctly delivered to the shipping address provided at checkout are handled differently from packages lost while in transit.
Replacement or refund eligibility will depend on the circumstances and results of the delivery investigation.
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# 15. Damaged in Transit
If your package or product arrives damaged during shipping, please contact us as soon as possible.
We recommend notifying us within **7 days of delivery** so we can investigate quickly.
Please provide:
Your order number, photographs of the damaged product, photographs of the shipping packaging, and a brief description of the damage.
If we confirm that your item was damaged during shipping, we will make it right with an appropriate resolution, which may include a **free replacement or refund**.
In many cases, you will not need to return the damaged product.
Our broader Return & Refund Policy continues to apply to eligible damaged or defective products reported within the applicable return period.
---
# 16. Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error, email us immediately at:
**[support@verymill.com](mailto:support@verymill.com)**
Please include:
**ADDRESS CHANGE – [ORDER NUMBER]**
in the subject line.
We will do our best to update addresses when contacted within **12 hours of purchase and before the order enters production or fulfillment**.
However, address changes cannot be guaranteed once processing or shipment has begun.
---
# 17. Address Changes After Shipment
Once a package has been transferred to the carrier, Verymill generally cannot change or redirect the delivery address.
You may contact the carrier directly to determine whether a delivery change or package intercept is available.
Carrier fees may apply.
Verymill is not responsible for delivery problems resulting from an incorrect or incomplete address submitted by the customer when we were unable to correct the address before shipment.
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# 18. Undeliverable & Returned-to-Sender Packages
A package may be returned to us because of:
An incorrect or incomplete address, an unavailable recipient, an unclaimed package, refusal of delivery, or another carrier delivery issue.
If a package is returned to us because of an error attributable to Verymill or the carrier, we will work with you to resolve the issue.
If the package is returned because of an incorrect address entered by the customer, refusal of delivery, or failure to collect the package, additional shipping charges may apply before the order can be shipped again.
Personalized products that are returned to sender remain subject to our personalized-item return rules.
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# 19. Delivery Instructions
Any delivery instructions provided during checkout or through the carrier are treated as requests and cannot be guaranteed by Verymill.
Once a package is in the carrier's possession, delivery location and delivery procedure are generally controlled by the carrier.
For special delivery needs, we recommend using any delivery-management options made available directly by the carrier.
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# 20. P.O. Boxes, APO/FPO & Certain Addresses
Some shipping methods may not be available for P.O. Boxes, APO/FPO addresses, military addresses or certain remote locations.
Carrier availability will normally be determined during checkout.
Express delivery may not be available to all addresses.
Delivery to APO/FPO and remote locations may require additional transit time.
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# 21. Peak Seasons & Holidays
During periods of unusually high order volume, processing or carrier transit times may be longer than normal.
Peak periods can include:
November and December holidays, Valentine's Day, Mother's Day, Father's Day and other major gifting seasons or promotional events.
Normal processing is typically **1–3 business days**, but peak periods may add approximately **1–2 business days**.
If we expect a material delay beyond the shipping timeline communicated for your order, we will provide updated information when required and give you available options regarding the delayed order.
Carrier delays caused by severe weather, holiday volume or transportation disruptions may also affect transit time.
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# 22. Delivery Estimates Are Not Guarantees
Unless Verymill expressly states that a specific service includes a guaranteed delivery date, all processing and delivery times in this policy are **estimates**.
Carrier transit time begins after your package has completed processing and has been physically transferred to the carrier.
Unexpected events may cause delays, including:
Severe weather, carrier disruptions, customs processing, labor disruptions, natural disasters, incorrect addresses, high seasonal shipping volume and other circumstances outside our reasonable control.
We will always do our best to help when a shipment is delayed.
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# 23. Pre-Orders & Backordered Products
Some products may occasionally be offered as pre-orders or may temporarily be backordered.
When applicable, the product page will provide an estimated shipping or availability date.
Orders containing both in-stock and pre-order items may be shipped together or separately depending on fulfillment availability.
If an unexpected delay materially changes the estimated shipment date, we will communicate available options to the customer.
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# 24. International Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.
When duties and import taxes are **collected at checkout**, the amount will be displayed as part of your order.
When duties, taxes or import fees are **not collected at checkout**, the recipient may be responsible for paying them directly to the applicable customs authority, government agency or carrier.
These charges are determined by the destination country and are generally outside Verymill's control.
Verymill cannot guarantee the amount of customs duties or import taxes that may apply to a particular international shipment.
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# 25. Customs Delays
International packages may be held by customs for inspection or processing.
Customs clearance times vary by country and are outside our direct control.
Customers are responsible for providing any information that may reasonably be required by local customs authorities to complete delivery.
A customs delay does not automatically mean that a package is lost.
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# 26. Refused International Shipments
If an international customer refuses delivery because of customs duties, taxes or other charges that were properly disclosed as the customer's responsibility, the package may be returned to us.
Any refund eligibility will be determined after the package is received and reviewed.
Actual shipping costs, return shipping charges, duties, taxes or carrier fees incurred because of the refusal may be deducted from any refund where permitted by applicable law.
Personalized or custom-made items remain subject to our Return & Refund Policy.
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# 27. Shipping Promotions
From time to time, Verymill may offer temporary free shipping or discounted shipping promotions.
Each promotion may have its own minimum purchase requirement, destination restrictions, eligible products or expiration date.
Promotional terms shown at checkout or in the applicable offer govern that promotion.
Shipping promotions cannot normally be applied retroactively to orders already placed.
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# 28. Shipping & Refunds
Shipping charges are generally non-refundable when an eligible return is made because the customer changed their mind.
If an order is returned because Verymill shipped an incorrect, defective or damaged product, applicable shipping costs will be handled according to our **Return & Refund Policy**.
For complete return, cancellation and refund terms, please review our Return & Refund Policy.
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# 29. Questions About Your Shipment?
We’re here to help.
For questions about processing, shipping, tracking or delivery, contact:
**Email:** [support@verymill.com](mailto:support@verymill.com)
**Phone:** +1 (214) 249-9277
Please include your **order number** whenever possible so we can assist you more quickly.
**Verymill / AMERIGIFTS**
1111 S Jupiter Rd
Garland, TX 75042
United States