Refund policy
**Last updated: September 12, 2026**
At Verymill, we want you to love what you receive. If something isn’t right, we’re here to make it right.
This policy applies to purchases made directly through **Verymill.com**.
## The Quick Version
* **30-day return window** from the date your order is delivered
* **Free replacement or refund** for damaged, defective, incorrect, or incorrectly personalized items caused by us
* **Non-personalized items** may be returned within 30 days if unused and in original condition
* **Personalized and custom-made items** cannot be returned for buyer’s remorse
* **Cancellation requests** can be made within 12 hours of purchase, before production or fulfillment begins
* Refunds are issued to your **original payment method**
---
# 1. 30-Day Return Policy
You have **30 days from the date your order is delivered** to request a return.
For a return to be eligible, the item must be in substantially the same condition in which you received it:
Unused, unworn, unwashed and unaltered; with original tags, accessories and parts where applicable; and in its original packaging whenever reasonably possible.
Proof of purchase or your Verymill order number is required.
To request a return, email:
**[support@verymill.com](mailto:support@verymill.com)**
Please include your order number and the reason for your return.
**Do not send a return before contacting us.** Returns sent without prior authorization may not be accepted.
---
# 2. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, incorrect, or different from what you ordered, that’s on us — and we’ll make it right.
Please contact **[support@verymill.com](mailto:support@verymill.com) within 30 days of delivery** and include:
Your order number, clear photos showing the issue, and a short description of what happened.
Once the issue is verified, we will offer an appropriate resolution, which may include:
**A free replacement**
or
**A full refund to your original payment method**
There is **no return shipping charge** when the issue is caused by Verymill.
In many cases, you will not need to ship the damaged or incorrect item back to us. We will let you know if a return is required.
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# 3. Changed Your Mind?
For **non-personalized products**, you may request a return within 30 days of delivery.
The item must meet the return conditions described above.
When a return is due to buyer’s remorse, preference, size selection, or another reason not caused by Verymill, **the customer is responsible for return shipping costs**.
Original shipping charges and upgraded or expedited shipping charges are not refundable unless the return is the result of our error.
Once your return is received and inspected, we will notify you whether the refund has been approved.
---
# 4. Personalized & Custom-Made Products
Many Verymill products are created especially for you.
Because personalized and custom-made products cannot generally be resold, we **cannot accept returns or issue refunds for buyer’s remorse** on these items.
This includes situations such as:
Incorrect names, dates, photos, text, sizes, colors or other personalization information submitted by the customer; changing your mind after production begins; or differences that result from the personalization choices submitted at checkout.
Please carefully review all personalization details before placing your order.
### If We Made the Mistake
If the product differs from the personalization information you submitted, arrives defective, or was produced incorrectly because of an error by Verymill, we will make it right with a **free replacement or refund**.
---
# 5. Need to Change Your Personalization?
Made a typo or want to change your customization?
Contact us as soon as possible at:
**[support@verymill.com](mailto:support@verymill.com)**
Please include your order number and the correct personalization details.
If you contact us within **12 hours of placing your order**, we will do our best to make the change before production begins.
Because some orders enter production quickly, changes cannot be guaranteed once production has started.
---
# 6. Order Cancellations
Orders may be canceled for a full refund within **12 hours of purchase**, provided production or fulfillment has not yet begun.
To request a cancellation, email:
**[support@verymill.com](mailto:support@verymill.com)**
Use:
**CANCEL [Your Order Number]**
as the subject line.
Once an order has entered production or fulfillment, we may no longer be able to cancel it.
This is especially important for personalized and made-to-order products.
---
# 7. Exchanges
For non-personalized products, the fastest way to receive another item is to return the original item and place a new order once your return has been approved.
If your item arrived damaged, defective, incorrect, or incorrectly personalized because of our error, please contact us instead. We can arrange a replacement without requiring you to place another order.
---
# 8. Final Sale & Non-Returnable Items
The following items cannot be returned for buyer’s remorse:
**Personalized or custom-made products**
**Gift cards**
**Items specifically marked “Final Sale” at the time of purchase**
Products that are simply discounted or part of a promotion are **not automatically Final Sale** unless specifically stated on the product page or at checkout.
Your rights regarding defective, damaged, or incorrect merchandise are not affected by a Final Sale designation where applicable law provides otherwise.
---
# 9. Return Shipping
If the return is caused by a Verymill error — including a damaged, defective or incorrect item — **Verymill will cover the return shipping cost when a return is required**.
For eligible returns that are not caused by a Verymill error, the customer is responsible for return shipping.
We strongly recommend using a trackable shipping service for customer-arranged returns.
Please do not mail a product back until your return request has been approved and you have received return instructions from us.
---
# 10. Return Address
Approved returns should be sent according to the instructions provided by our customer support team.
Our U.S. return facility is:
**AMERIGIFTS**
**1111 S Jupiter Rd**
**Garland, TX 75042**
**United States**
Please do not send packages to this address without first receiving return authorization from Verymill.
---
# 11. Refunds
Once we receive and inspect your return, or once a refund for a damaged or incorrect order has been approved, we will notify you by email.
Approved refunds are processed to the **original payment method**.
We typically process approved refunds within **3 business days**.
After we issue the refund, your bank, credit card company, PayPal, Shop Pay or other payment provider may require an additional **5–10 business days** to post the refund to your account.
If more than **15 business days** have passed since we confirmed that your refund was issued, please contact us at **[support@verymill.com](mailto:support@verymill.com)**.
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# 12. Packages Marked Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please first check around your property, with household members or neighbors, and with the shipping carrier.
If you still cannot locate your package, contact us at **[support@verymill.com](mailto:support@verymill.com)** as soon as possible.
We will help review the tracking information and, when appropriate, work with the carrier to investigate the delivery.
---
# 13. European Union Customers
If an order is shipped to a consumer in the European Union, applicable statutory consumer rights may provide additional cancellation or return rights.
For eligible goods, EU consumers generally have a **14-day right of withdrawal** for online purchases.
Certain products, including goods made to order or clearly personalized for the customer, may be exempt from this right.
Nothing in this Return & Refund Policy is intended to limit consumer rights that cannot legally be waived.
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# 14. Questions? We’re Here to Help.
Need help with a return, replacement or refund?
Our team reads every message and will do our best to resolve your issue quickly.
**Email:** [support@verymill.com](mailto:support@verymill.com)
**Phone:** +1 (214) 249-9277
**Verymill / AMERIGIFTS**
1111 S Jupiter Rd
Garland, TX 75042
United States